Responsible Gaming
at fbu7 — Your Wellbeing Comes First
fbu7 is committed to providing a safe, fair, and responsible online gaming environment for every player in Bangladesh. This page outlines the tools, resources, and policies we have in place to help you stay in control of your gaming activity at all times.
18 Years & Above
Six Tools to Keep You in Control
fbu7 provides a full suite of player protection tools built directly into your account. These tools are available at no cost and can be activated at any time through your account settings or by contacting fbu7 support.
Set a daily, weekly, or monthly cap on how much you can deposit into your fbu7 account. Once your limit is reached, no further deposits are accepted until the limit period resets. Lowering your limit takes effect immediately; raising it has a mandatory 24-hour cooling period.
Define the maximum length of a single gaming session on fbu7. When your session timer expires, you will be automatically logged out and prompted to take a break. This tool helps prevent unplanned extended play and keeps your gaming experience in line with your intentions.
Take a structured break from your fbu7 account for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is temporarily suspended. You cannot log in, deposit, or place bets. The time-out cannot be cancelled once activated.
Request a long-term self-exclusion from fbu7 for a minimum period of 6 months, up to 5 years or permanently. Self-exclusion is a firm commitment: your account is closed, your balance returned, and re-registration is blocked for the duration. Contact support to activate this option.
Enable periodic on-screen notifications during active play that remind you how long you have been playing and how your session balance has moved. Reality check alerts can be set to trigger every 15, 30, or 60 minutes, prompting you to pause and review your activity.
In addition to deposit limits, fbu7 allows you to set a maximum net loss threshold per day, week, or month. If your losses reach this threshold within the chosen period, further wagering is suspended until the limit period resets. This tool protects your bankroll from rapid depletion.
Why Responsible Gaming Matters
Online gaming — whether cricket betting, live casino, slots, or card games like Pool Rummy — is a popular form of entertainment enjoyed by millions of adults across Bangladesh. For most players, fbu7 represents a fun and engaging way to spend leisure time, watch their favourite sports with added excitement, and participate in games of skill and chance responsibly.
However, fbu7 recognises that a small number of players may develop unhealthy relationships with gambling. Problem gambling can affect anyone regardless of age, income, or background, and its consequences can extend beyond the individual player to family members, friends, and colleagues. Financial difficulties, emotional distress, and strained personal relationships are among the most commonly reported impacts of problem gambling.
fbu7's responsible gaming programme exists to address this reality directly. We believe that a sustainable, trustworthy gaming platform must prioritise the long-term wellbeing of its players over short-term revenue. That is why fbu7 invests in player protection tools, trains its support team to identify and respond to signs of problem gambling, and maintains a clear, accessible responsible gaming policy.
Playing at fbu7 should always feel like a choice — something you do for enjoyment with money you can afford to spend. The moment gaming starts to feel like an obligation, a financial strategy, or a source of anxiety, it is time to use the tools available on this page or speak with our support team.
Age Restriction Policy
Verification of Age
All players are required to confirm during registration that they are 18 years of age or older. fbu7 reserves the right to request documentary proof of age at any point — particularly prior to processing a withdrawal request. Acceptable proof of age documents include:
- National Identity Card (NID) issued by the Bangladesh Election Commission
- Valid Bangladesh passport (biographical data page)
- Birth certificate issued by a recognised Bangladeshi authority
Protecting Minors
If you share a device with a minor, fbu7 strongly recommends enabling device-level parental controls to prevent underage access to the fbu7 platform. Always log out of your fbu7 account when your device is unattended, and do not share your login credentials with anyone — especially those who may be under 18.
If you suspect that a minor has registered on fbu7, please report it to our support team immediately at fbu7.com/support. Reports of suspected underage accounts are treated as a priority and investigated without delay.
Deposit Limits
Deposit limits are one of the most effective responsible gaming tools available at fbu7. By capping the total amount you can add to your account over a given period, deposit limits prevent you from spending more than you intended — even in moments of impulsive decision-making during a session.
How Deposit Limits Work at fbu7
You can set a deposit limit from your fbu7 account settings panel. Limits can be configured on three timeframes:
- Daily limit: Maximum total deposit across a rolling 24-hour period
- Weekly limit: Maximum total deposit across a rolling 7-day period
- Monthly limit: Maximum total deposit across a rolling 30-day period
Once your limit is reached, any further deposit attempt via bKash, Nagad, Rocket, Upay, or any other payment method will be declined until the limit period resets. You will be notified when you are approaching your limit threshold so you can make an informed decision.
Changing Your Deposit Limit
Reducing your deposit limit takes effect immediately — the new lower limit applies to all subsequent deposits from the moment of confirmation. Increasing your deposit limit is subject to a mandatory 24-hour cooling-off period before the higher limit becomes active. This asymmetry is intentional: it protects players from impulsively raising their limits during a high-emotion gaming session.
If you do not currently have a deposit limit set on your fbu7 account and would like to add one, contact our support team at fbu7.com/support or navigate to the Responsible Gaming section of your account settings.
Time-Out and Cooling-Off
Sometimes a player needs a short, structured break from fbu7 — perhaps after a difficult losing streak, a stressful period in daily life, or simply when the enjoyment of gaming has started to feel like a habit rather than a choice. The fbu7 time-out feature is designed precisely for these moments.
Available Time-Out Periods
- 24-hour time-out: Immediate account suspension for one full day
- 48-hour time-out: Immediate account suspension for two days
- 7-day time-out: One week away from the platform
- 30-day time-out: One calendar month of suspension
What Happens During a Time-Out
When a time-out is active on your fbu7 account, you will be unable to log in, make deposits, place bets, or access any real-money gaming features. Pending withdrawal requests that were submitted before the time-out was activated will still be processed normally. Your account data and balance are preserved and will be available again once the time-out period expires.
Cancelling a Time-Out
Once a time-out has been activated, it cannot be cancelled or shortened regardless of the reason. This is a deliberate design decision. The inability to reverse a time-out ensures it serves its intended purpose as a genuine, meaningful break rather than a superficial measure that can be undone impulsively. Plan your time-out duration accordingly before activating it.
To activate a time-out on your fbu7 account, go to the Responsible Gaming section of your account settings or contact our support team at fbu7.com/support.
Self-Exclusion
Self-exclusion allows a player to voluntarily close their fbu7 account and block themselves from re-registering for a defined long-term period. It is the appropriate tool for players who feel that their gambling has become problematic and that a short cooling-off period is insufficient to address the issue.
Self-Exclusion Period Options
- 6 months — minimum self-exclusion period
- 1 year
- 2 years
- 5 years
- Permanent exclusion — account closed indefinitely with no re-registration permitted
What Happens When You Self-Exclude
Once your self-exclusion request is processed by the fbu7 support team:
- Your account is immediately and permanently closed for the chosen duration
- Your remaining account balance is returned to you via your registered payment method (bKash, Nagad, Rocket, or bank account as applicable)
- Any pending bonuses are forfeited
- Your mobile number, email address, and payment details are flagged to prevent re-registration during the exclusion period
- You will no longer receive any promotional communications from fbu7
How to Request Self-Exclusion
Self-exclusion cannot be activated through the account settings panel alone — it must be requested directly through our support team to ensure the request is handled correctly and the player receives appropriate guidance. Contact fbu7 support at fbu7.com/support and clearly state that you are requesting self-exclusion, along with your preferred exclusion period. Our team will process your request as a priority.
After the Exclusion Period Ends
When a fixed-term self-exclusion period expires, your account does not reactivate automatically. You must contact fbu7 support and complete a return-to-play review before account access is reinstated. This review includes a 24-hour reflection period and confirmation that you are returning to fbu7 as an informed adult making a considered decision.
Permanent self-exclusion has no end date and cannot be reversed under any circumstances.
Warning Signs of Problem Gambling
Problem gambling often develops gradually. The following signs may indicate that your relationship with gambling has moved beyond healthy entertainment. If several of these apply to you — or to someone you know — it is time to seek help.
Safe Play Tips
The following practical guidelines help keep your fbu7 gaming experience enjoyable, affordable, and sustainable over the long term.
Getting Help and Support
If you are concerned about your own gambling or that of someone close to you, help is available. fbu7 support is available around the clock, and we encourage any player who is struggling to reach out without hesitation.
fbu7 Support Team — Available 24/7
Our support team is trained to handle responsible gaming concerns sensitively and confidentially. Whether you want to activate a deposit limit, request a time-out, apply for self-exclusion, or simply talk through your concerns, we are here to help — any time of the day or night, every day of the year.
To speak with a member of the fbu7 responsible gaming support team, visit fbu7.com/support. Support is available in English and Bengali, operating on Bangladesh Standard Time (BST, UTC+6).
Acknowledge that gambling may have become more than entertainment. Review the warning signs in Section 6 of this page.
Immediately activate a deposit limit, time-out, or self-exclusion through your account settings or via fbu7 support.
Contact fbu7 support or share your concerns with a trusted friend, family member, or professional counsellor.
Responsible gaming is an ongoing commitment. Review your limits regularly and do not hesitate to seek additional support if needed.
Play Responsibly — Enjoy fbu7 Safely
Remember: gambling is entertainment. Explore our games knowing that fbu7's responsible gaming tools are always available to help you stay in control. 18+ only.